Privacy Policy

Last updated: 1 January 2025

At 22 Cleaning Service ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services or visit our website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a quote or book our services
  • Contact us via phone, WhatsApp, or email
  • Fill out our contact form
  • Subscribe to our newsletter

This information may include:

  • Name and contact details (phone number, email address)
  • Property address where services are to be performed
  • Service preferences and special instructions
  • Billing information for payment processing

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Referring website or search terms
  • Device type and operating system

How We Use Your Information

We use the information we collect to:

  • Provide and manage our cleaning services
  • Process bookings and payments
  • Communicate with you about appointments and services
  • Send promotional materials and updates (with your consent)
  • Improve our website and services
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under Malaysian data protection laws, you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Lodge a complaint with the relevant data protection authority

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Phone: 016-254 2022
  • WhatsApp: +60162542022
  • Email:
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